When Brand Names are Used Generically

By Reid Neubert, June 11, 2015
Categories: Branding

When we say “I need a Kleenex” or “Better put a Band-Aid on that,” most of us just mean a facial tissue or an adhesive bandage, whatever the brand.

This is a two-edged sword for the brands. On the one hand, a company knows it owns the top spot in its category when the brand name is used to refer to the whole category of product. On the other hand, if left unchecked, the brand owners can lose the trademark. That is why (if you pay attention to these things) you find companies including the term “brand” in advertisements, such as “Kleenex brand facial tissue” and “Band-Aid brand adhesive bandages.”

Kleenex-and Band-Aid boxes

Another mark of category leadership is when a brand name starts being used as a verb, such as Google and Xerox. …Read More

Brand Building is Like Dating

By Reid Neubert, August 18, 2014
Categories: Branding

In a discussion forum about branding, one contributor responded to a question about how to build a small company’s brand with a post with this heading, “Brand Building is Like Dating.” I thought it was a very clever way to think about building a brand. Having given it more thought, however, I’d like to offer my own take on the subject.

romantic couple
Brand building is actually more like online dating. Here’s why:

…Read More

Top Brands Don’t Become Top Brands by Accident

By Reid Neubert, July 23, 2014
Categories: Branding, Branding Strategy, Unique Selling Proposition

Top brands are brave enough to find great brand strategies to go with their great products or services and stick with them. For years.

Successful companies adopt memorable, impactful marketing messages and imagery that reinforce their uniqueness and position in the marketplace.

Top brands are unique

How about your business? Do you stand out, or do you do and say pretty much the same things as your competition? If we took your company name off your website or brochure and substituted a competitor’s, would anyone know the difference?

…Read More

The Long Term Effects of Short Term Marketing Leadership

By Reid Neubert, September 18, 2012
Categories: Branding, Marketing

What do top brands have in common? Consistency. No matter where you encounter their marketing and advertising, or the company, product or service represented by the brands, you immediately know what brand it is.

Consistency is one of the hallmarks of a successful brand. The marketing message, look, voice and personality of the brand need to be communicated with ruthless consistency across media and over time.

The fact that so few companies are truly consistent in their branding demonstrates how difficult this is. What is required is someone inside the company with the knowledge and the authority to keep the brand on course and make sure that consistency is maintained over time. But this is odds with the fact that the average tenure of senior marketing executives is less than two years!*  …Read More

Why Top Brands Defy Common Sense

By Reid Neubert, April 10, 2012
Categories: Branding

A constant question in most businesses is, how can we improve our sales?

Today, many companies find themselves in a commoditized market, facing competitors offering products or services largely undifferentiated from theirs. Those competitors may also be selling at discounts that have to be matched, as painful as that might be.

This problem arises when you find yourself selling something that has become largely a commodity. Commodities are sold on the basis of price and availability. Buyers look for the best price for the available choices. So if what you provide has become a commodity, this is where you find yourself.

There are really only three ways to combat this.

  1. Offer prices so low that you blow away the competition. If you can afford to stay in business that way.
  2. Come out with a compelling and unique product or service with a high barrier to entry so competitors can’t easily offer the same thing. Very difficult to accomplish.
  3. Build a strong, unique, memorable, and desirable brand … not that that is easy either.

Given that our interest is in branding and marketing, let’s talk about number (3).

Apple, of course, has done an amazing job in building a “must have” brand. While their products are trendsetters and beautifully designed, the extent of their brand loyalty and desirability defies common sense. Brand loyalty like this literally makes no sense. That is because brands appeal to the emotions, not to rational thought.

The video below provides a perfect example of what I mean. You only need to watch the first minute or so to get the picture. (Caution: There is some gratuitous swearing starting about then as well.)


As this video beautifully and humorously depicts, the customer wants an iPhone, and only an iPhone. It doesn’t matter if a competitive phone is better, faster, cheaper, or offers three wishes, one of which can be for an iPhone. The customer just wants an iPhone. Why? Because it’s an iPhone.

But really, why? The customer might say, “If you have to ask, you just don’t get it!” The answer, of course, is the emotional appeal of the brand. Apple has built such an intensely desirable brand for its products that any discussion defies common sense.

And that is what brand bulding is all about. Buying decisions, as I’ve said before and will say again, are made emotionally, not logically. They may then be justified rationally, but they are still made emotionally. Top brands like Apple strongly connect with their customers on an emotional level.

And that’s why they defy common sense. They also defy commoditizing.

Have you even heard of the HTC brand or the HTC Evo? Now that I’ve seen this video I know that it is a brand of smart phone that competes … or tries to compete … with the iPhone. But if you were to ask most people if they would rather have an Evo or and iPhone, almost all of them would say, “A what or an iPhone?”

To bastardize that old song, “Oh what a difference a brand makes.”


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